Each year during the second full week of April, National Public Safety Telecommunicators Week (NPSTW) honors 911 telecommunicators for their dedication to the critical life-saving services they provide every day. There are more than 100,000 public safety telecommunicators working in emergency communications centers across the nation, covering police, fire and EMS services.
Dispatchers are much more than call-takers. Acadian’s Communications Center team members are nationally certified by International Academies of Emergency Dispatch (IAED) and maintain certification through both internal and external continuing education.
“EMS dispatchers are the calm voices on the phone, working with patients and family members while coordinating ground and air ambulances to respond as quickly as possible,” said Acadian Vice President of Communications Michael Sonnier. “They’ve helped loved ones perform CPR, assisted in delivering babies, and provided reassurance, all over the phone.”
Acadian Ambulance has nearly 200 telecommunicators on its team, spanning its primary communications centers in Lafayette, LA, Beaumont, and Dallas, TX, and supporting centers in Bastrop County, Pasadena, TX, and Monroe, LA. It also includes Air Med Operational Control (AMOC), which analyzes emergencies to determine if air service is needed and coordinates all transport needs.
Acadian Ambulance and the National EMS Academy are offering EMT classes beginning June 2. Visit BecomeAMedic.com to learn more and enroll.
Acadian Ambulance is the largest employee-owned ambulance service in the nation, providing transportation and medical services to areas in Louisiana, Texas, Mississippi, and Tennessee. It is accredited by the Commission on Accreditation of Ambulance Services, and its sister division, Acadian Air Med, is accredited by the Commission on Accreditation of Medical Transport Systems.
