Paying Your Bill

To best accommodate our patients and customers, we offer our patient portal to manage payments, edit insurance information, view the benefits of becoming an Acadian Ambulance member and more.

If you prefer to speak to a customer service representative, please call (800) 259-2222, Option 0. Our business office hours are Monday through Friday from 8:00 a.m. – 5:00 p.m. central time.

Other Payment Methods

  • Mail payments to:
    PO Box 92970
    Lafayette, LA 70509
  • Pay using our automated phone line: 866-316-6266.
    This is payment line is available 24/7. Please have your customer number and payment amount handy, as you will be prompted to enter that information.

Acadian accepts Visa, MasterCard, Discover, American Express, PayPal, Paypal Credit and personal checks.

Understanding Your Bill

Billing & Insurance Information


As a courtesy, we will attempt to verify your insurance coverage, notify you of any required deposits and submit bills directly to your insurer. We recommend you obtain preauthorization for medical procedures when required by your insurance.


Request Medical Records

Your Privacy Comes First


Patients, or their legal representatives, may inspect and/or obtain a copy of their medical records. Acadian Ambulance requires a completed and signed Authorization for Use and Disclosure of Protected Health Information before releasing any documents to anyone, including patients.


Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.


Our HIPAA privacy notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Read our HIPAA Privacy Notice


Membership to Save Money on Medical Expenses


The goal of the Acadian membership program is to provide benefits to members when they use the ambulance service. Acadian provides compassionate and highly skilled medical care to more than 21 million residents living across 62,000 square miles in Louisiana, Mississippi, Tennessee and Texas.