Understanding Your Bill

Acadian Ambulance Patient Portal

Billing & Insurance Information

As a courtesy, we will attempt to verify your insurance coverage, notify you of any required deposits and submit bills directly to your insurer. However, it is your ultimate responsibility to obtain preauthorization for medical procedures if required by your insurance.

Please understand that if you did not supply adequate insurance information at or before time of service, then your case may result in a denial due to claim filing limitations and pre-certification requirement.

Payment is expected from you and your insurance carrier within 45 days of the claim submission date. Statements are not sent to you until your insurance carrier(s) has completed processing your claim(s). Should your insurance carrier delay processing of your claim, you will be billed for services rendered.

Since 1971, Acadian’s highly skilled medics have provided compassionate care for more than five million patients with our reliable fleet of ground, helicopter and fixed-wing ambulances.

Acadian Ambulance Service in Texas

Insurance Accepted

Acadian accepts all insurances and as a courtesy on your behalf we will file your claims. Below is a list of insurances that we will file with, however is not all inclusive and we will file to insurances not listed.

  • Commercial Plans, Exchange Plans and Employer Plans

  • Medicare & Medicaid HMO


  • VA

Need Additional Assistance?

For assistance via email, please use our Contact form.
You will receive a response within one business day.

If you prefer to speak to a customer service representative, please call 800-259-2222, Option 0. Our business office hours are Monday through Friday from 8:00 a.m. – 5:00 p.m. CST.