Acadian Ambulance’s Mobile Healthcare program is a bridge for patient treatment that helps alleviate strain on hospital emergency departments by improving in-home patient care and reducing costs. Mobile Healthcare by Acadian addresses gaps in existing healthcare services by using specially trained Mobile Healthcare paramedics as primary care extenders, educators and patient advocates.

Across the country, mobile integrated healthcare and community paramedicine programs benefit hospitals, emergency departments and managed care organizations by reducing admission and readmission rates, which saves money.

Through comprehensive analysis and education, our Mobile Healthcare paramedics visit patients’ homes and assist them to appropriately manage their healthcare and determine the most appropriate treatment options.

With proper management of the patients’ in-home care and proper education of long-term issues like asthma, diabetes, COPD and congestive heart failure, emergency room visits are greatly reduced and health issues are addressed before they become acute.

Since the launch of Acadian’s Mobile Healthcare program in New Orleans in 2012, patients were able to be treated at home 96 percent of the time and have not needed to be transported to the hospital. This reduction in transports results in greater patient satisfaction and significant  savings for both the patient and insurers.

Throughout Louisiana, Mobile Healthcare has contributed to a 59 percent reduction in hospital visits for pediatric asthma patients.

For Hospice patients and their families, the presence of a Mobile Healthcare program provides greater comfort and peace of mind. In some cases, patients and their family members have avoided calling 911 for emergency transport out of fear of losing their Hospice coverage. Our Mobile Healthcare professionals provide backup for Hospice nurses and dispatch to a patient’s home for treatment in a timely manner, without the need for transport to the hospital that could revoke a patient’s benefits.

“We partnered with a Hospice agency in Dallas, Texas, and since January 1, 2017, we have responded to 68 crisis events. Of those responses, four Hospice patients were transported to an emergency department. With these statistics, we are seeing a 94 percent avoidance of inappropriate emergency department transports,” says Richard Belle, continuing education manager for Acadian Ambulance’s National EMS Academy.


Acadian Mobile Healthcare provider Chris Heller stands next to one of the dedicated Mobile Healthcare vehicles.

As a service of Acadian Ambulance, our Mobile Healthcare program allows us to bring an integrated approach to in-home patient care. We provide patients with the same triage as we would a 911 call,and we can send both a Mobile Healthcare provider and paramedic/EMT team with an ambulance.


Additionally, Acadian Ambulance offers a vertically integrated solution should transportation to a healthcare facility be required.  

“Healthcare, in general, is becoming increasingly dependent upon proactively taking care of people. This involves helping people get the care they need before the conditions become critical. As one of the largest healthcare monitoring and transportation companies in the country, we are uniquely equipped to apply technology to aid in this process,” says Alan Ashley, Acadian director of business development.

“New technology helps us understand a person’s normal routines. With this information, we can remind patients to take their medications or alert family members when abnormal activity, or inactivity, is detected. Families can rest assured that when they are not with their loved ones, we are there via technological devices,” he continues. “Our Mobile Healthcare professionals help to ensure that patients have their medications and should they need to go see their physician we have cost-effective quality transportation options that give patients dignity and comfort.”

“Our Mobile Healthcare program has been very successful in the New Orleans area for a few years. Our patients are well-served, and our healthcare partners are happy with the results. We look forward to bringing the program to communities throughout Louisiana,” says Acadian Ambulance Regional Vice President Tim Burke.

Visit our Mobile Healthcare page for more information.


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